Shipping Policy
Free standard shipping on all orders over 35 JOD within Jordan.
1. Shipping options & rates
| Method | Delivery time | Cost |
|---|---|---|
| Standard shipping | 3–5 business days | 2 JOD — free on orders over 35 JOD |
| Express shipping | 1–2 business days | 8 JOD |
| Same-day delivery (Amman) | Same day if ordered before 12:00 PM | 12 JOD |
| International shipping | 7–14 business days | Calculated at checkout |
2. Processing time
Orders are processed during business hours. Orders placed on weekends are processed the next business day (Sunday). Orders placed on public holidays are processed the next business day.
3. Delivery areas
We ship to all cities and governorates within Jordan, including Amman, Zarqa, Irbid, Aqaba and Karak. Remote areas may have extended delivery times.
We also ship internationally to GCC countries, the Middle East and North Africa, selected countries in Europe, and the United States and Canada. International rates and times are calculated at checkout based on destination and weight.
4. Order tracking
You will receive a tracking number by email and SMS once your order ships. You can also track your order by logging in to your account and opening “My Orders”.
5. Delivery process
- Our delivery partner will call you before delivery.
- Deliveries are made between 9:00 AM and 6:00 PM.
- Orders above 100 JOD require a signature on delivery.
- Up to 2 delivery attempts will be made if you are unavailable.
6. Delivery issues
Failed delivery attempts. After two failed attempts the package is held at the local depot for 5 days, after which it is returned to us.
Lost or damaged packages. Contact us immediately at info@poshystore.com with photos of the damaged item and packaging. We will open an investigation with the carrier and provide a full refund or replacement once confirmed.
Wrong address. Contact us within 24 hours of placing your order. Once shipped, the carrier may charge an address correction fee. We are not responsible for deliveries made to an incorrect address provided by the customer.
7. Customs & import duties
For international orders, the customer is responsible for all customs duties and import taxes. These fees are set by your country’s customs authority and are outside our control.
8. Holiday shipping
During peak seasons such as Ramadan, Eid and year-end holidays, orders may be delayed by 1–3 additional business days. We recommend ordering 1–2 weeks ahead.
Contact
Email: info@poshystore.com · Phone: +962 7 7005 8416